How can we help?

Open the app, choose a restaurant, add dishes to your basket and check out. You will see the full price before you confirm.

Yes. Use the notes box at checkout. Notes about allergies are shown to the kitchen. For serious allergies, please also contact the restaurant.

Open the order in the app. You will see each step from the restaurant accepting it to your rider arriving, with a live map once it is on the way.

Tell us from the order in the app, or email support@hemong.asia with the order number. Please do it as soon as you can, ideally with a photo.

You can pay in the app or choose cash on delivery where it is offered. The payment options for an order are shown at checkout.

Some orders include a small service fee, shown as its own line before you pay. Discounts also appear as their own line.

Approved refunds go back the same way you paid. Timing depends on your bank or wallet. See the refunds policy.

Look for the verified badge. It appears on trips, chats and bookings, and only on drivers whose documents have been reviewed and are in date.

Yes. Send a counter offer within the allowed range. The driver can accept, decline or counter, and you both see the whole conversation.

You will be told straight away, and your seats go back to being available. Contact support if you need help finding another trip.

Enter your email address or phone number and we send you a one time code. There are no passwords to remember.

In the app, open Account and choose Delete account. You can also follow the steps on our delete account page.

Write to privacy@hemong.asia from the address on your account and we will help. See the privacy policy for your rights.

Apply on the partner page. Existing partners can sign in to the partner portal.

Download the Hemong Rider app from the download page and follow the steps to get verified.