Delete your Hemong account

You can delete your account whenever you like. Here is how, and what happens next.

Last updated: 7 November 2026Applies in Malaysia

1. In the app

  1. Open Account. In the Hemong Rider app, open Account too.
  2. Tap Delete account and confirm.

Your account is deleted straight away. You cannot delete while an order or delivery is in progress, or while you own a restaurant on Hemong. The app tells you why, and you can try again when that is sorted out.

2. Without the app

Email privacy@hemong.asia from the address on your account with the subject "Delete my account". We will confirm it is you, delete the account within [30] days and tell you when it is done.

3. What is deleted

Your profile (name and photo), saved addresses and payment methods, messages and notifications, Hemong Points, reviews, rider and driver verification documents and vehicle details, and your sign in.

4. What we keep, and why

Past orders are kept without your name, address, notes or location, because restaurants and Hemong must keep financial and tax records for [7] years. We also keep a short record that you asked for deletion, without personal details, as proof that we did it.

5. Questions

Questions? Write to privacy@hemong.asia, or to HEMONG DOT ASIA, 201103103176 (002037193-T), [Registered business address].