Looking after each other, by design.

Food and rides involve trust. Here is what we do to earn it, and what you can do to help.

People are verified

Drivers and riders submit real documents, and a person at Hemong reviews them. Verified drivers carry a badge, and it comes off when their documents expire.

You can follow along

Track your delivery on the map. Bookings and messages for rides stay in the app, so there is a record of what was agreed.

Help is a tap away

Report a problem from any order or booking, or write to support@hemong.asia. We take every report seriously.

Tips for staying safe

If you order food

Check the rider and order details in the app before handing over or taking anything.
For allergies, add a note and also talk to the restaurant.
Keep conversations and payments inside the app.

If you share a ride

Check for the verified badge and match the car to the booking.
Share your trip details with someone you trust.
Meet in a public, well lit place and report anything that feels wrong.

In an emergency, call 999 first. Then let us know through the app.